Grunge Marketing: Tips from Pearl Jam Documentary
The Seattle music scene developed differently than othe […]
View ArticleAssistant, Apprentice: The Benefits of Second Fiddle
The greatest success will come to those who spend time as active assistants. Those who continually expand their knowledge base, learn from their bosses, and develop their own skills. Those who take...
View ArticleMatch Play Your Life
Unlike most golfers who prefer counting total strokes, I use a match play format during my rounds, often with the card as my opponent. I shifted to this approach a few years ago, and it has improved my...
View ArticleMove Beyond Teamwork
Crediting “teamwork” for your success will not sustain that success, even if your team still works well together. To continue to thrive, you have to really identify what worked, what didn’t, and how to...
View ArticleMillennials Will (?) Change The World
Everytime I engage with a large group of Millenials, the kids confirm many of the stereotypes tossed at them by Gen Xers and Baby Boomers. But it’s also easy to spot the positives of said stereotypes.
View ArticlePrepare Your Customers For Exceptional Service
Alaska Air has developed a reputation as a company with strong customer service, and their employees certainly take pride in furthering that reputation. But the airline also does many small things...
View ArticleGreat Customer Service: The Parable of the Corner Booth
Early evening, in a small town cafe. Dinner. A few fami […]
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